Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Dee Digital Solutions (Pty) Ltd ("DDS", "we", "us", or "our"), governing your use of our website and the digital services we provide.

By accessing our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms are governed by the laws of the Republic of South Africa, including the Electronic Communications and Transactions Act, 2002 (ECT Act) and the Consumer Protection Act, 2008 (CPA).

2. About DDS

Dee Digital Solutions (Pty) Ltd is an IT services agency based in South Africa, offering services including but not limited to:

• Website Design and Development
• Mobile Application Development
• Business Process Automation
• AI Chatbot Development
• Social Media Management
• IT Infrastructure and Cloud/DevOps Services
• Game Development

3. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• Use the site in any way that violates applicable South African or international law.
• Transmit unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of the website or its related systems.
• Reproduce, duplicate, or exploit any part of our website content without written permission.
• Use automated tools to scrape or extract data from our website.

4. Service Agreements

Engagement of DDS services is subject to a separate service agreement, proposal, or statement of work agreed upon between DDS and the Client. These Terms apply in addition to any such agreement.

Services are deemed accepted when:

• A written proposal or quote is signed or approved by the Client; or
• A deposit payment is made by the Client; or
• The Client provides written or electronic instruction to proceed.

5. Payment Terms

Unless otherwise agreed in writing:

• A deposit of 50% of the agreed project fee is due before work commences.
• The remaining balance is due upon project completion, prior to handover of final deliverables.
• Ongoing retainer services are invoiced monthly in advance.
• All amounts are quoted and payable in South African Rand (ZAR) unless expressly stated otherwise.
• Invoices not paid within 30 days of the due date may attract interest and/or result in suspension of services.
• DDS reserves the right to withhold delivery of completed work until full payment is received.

6. Revisions and Scope

Each project proposal will specify the number of revision rounds included. Work requested beyond the agreed scope will be quoted and billed separately.

DDS is not responsible for delays caused by the Client failing to provide required content, approvals, feedback, or access in a timely manner.

7. Intellectual Property

Client Content: You represent that you own or have the rights to all content and assets you provide to DDS. You grant DDS a non-exclusive licence to use such materials solely for the purpose of delivering your project.

DDS Deliverables: Upon receipt of full payment, intellectual property rights in bespoke deliverables transfer to the Client, except where otherwise agreed in writing.

DDS Tools and Frameworks: DDS retains ownership of all proprietary tools, frameworks, templates, and pre-existing code used in the delivery of services.

Portfolio Rights: DDS reserves the right to display completed work in its portfolio and marketing materials unless the Client requests confidentiality in writing.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. DDS will not disclose Client business information to third parties without consent, except where required by law or to fulfil contracted services.

9. Warranties and Representations

DDS warrants that services will be delivered with reasonable skill and care, consistent with industry standards.

DDS does not warrant that:

• Websites or applications will be entirely error-free or uninterrupted.
• SEO or digital marketing services will guarantee specific rankings, traffic volumes, or revenue outcomes.
• Third-party platforms or APIs integrated into deliverables will remain available or unchanged.

The Client warrants that all content provided to DDS is lawful, accurate, and does not infringe any third-party rights.

10. Limitation of Liability

To the fullest extent permitted by South African law:

• DDS's total liability for any claim shall not exceed the total fees paid by the Client for the specific service giving rise to the claim.
• DDS shall not be liable for any indirect, consequential, or incidental losses, including loss of profit, revenue, data, or reputation.
• Nothing in these Terms limits DDS's liability for gross negligence, wilful misconduct, or fraud.

11. Cancellation and Termination

By the Client: You may cancel a project by providing written notice. Deposits are non-refundable. Any work completed prior to cancellation will be billed at a pro-rata rate.

By DDS: DDS reserves the right to terminate a project with 14 days' written notice if the Client breaches these Terms, payments are overdue by more than 30 days, or continuing the engagement becomes impractical.

Upon termination, all amounts due for work completed become immediately payable.

12. Third-Party Services

DDS may integrate third-party platforms or tools as part of project delivery. The Client acknowledges that:

• Third-party services are subject to their own terms and pricing, which may change.
• DDS is not responsible for the performance or availability of third-party services.
• Costs for third-party services such as hosting, domain registration, or software licences are the Client's responsibility unless explicitly included in a quoted package.

13. Force Majeure

DDS shall not be liable for any failure or delay caused by circumstances beyond our reasonable control, including acts of God, power failures, internet outages, cyberattacks, or government actions.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any dispute shall be subject to the exclusive jurisdiction of the South African courts.

Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation, and if needed, mediation before litigation.

15. Changes to These Terms

DDS reserves the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

16. Contact Us

Email: info@deedigitalsolutions.co.za
Website: www.deedigitalsolutions.co.za